Refund instructions

This privacy policy sets out how we gather, use, hold and protect (“process”) any personal information that you give to us when you view or use the Website.    By continuing to use the Website you are accepting this policy.    Some personal data information is essential to the website functioning and our supplying a service to you.    If you do not wish to allow us to process your data then you will not be able to use our services.
 
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
 
We are the Data Controller for your personal information held upon registration with us therefore we should be your first point of contact.    We are committed to ensuring that your privacy is protected and we will process it in accordance with our policy set out below and our registration with the Information Commissioner’s Office.    In processing personal data, we will comply with relevant legislation in force from time to time in the United States.
 
 
Indirect Anonymous Information
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, even if you do not register with us.    These “cookies” (which are small pieces of code placed on your machine during your visit) help to improve your customer experience.    They are not used to identify you personally.    Please note that third-party cookies (over which we have no control) may be placed on your machine in the event you use broader functionality through the Website (for example access to social media).
 
Our Website may use Google Analytics, an analysis service by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, or a similar analytics service.    Google Analytics allows us to analyze and evaluate the use of our Website.    We will not gather any personally identifiable information about you through Google Analytics.    You can find more information about what data can be collected via Google Analytics at http://support.google.com/analytics/bin/answer.py?hl=en&answer=2568871.
 
To improve the performance of our Website we may collect the following types of information:
 
Identification of your past and current use of the Website
 
Technical information from your device to enable it to interact with our system
 
Information about your visits including page response time, pages visited, methods of browsing, and similar
 
 
Direct Information
Some personal data may be processed by us when you have requested a product or service from us, whether as part of an agreement to purchase from us or merely requesting further contact from us.
We use your information only for the following purposes:
 
Processing your orders,
 
To respond to an approach by you,
 
To alert you to new lessons where you are a Subscriber,
 
If you consent, to notify you of products or special offers that may be of interest to you,
 
For internal purposes as part of our administration.
 
We would be delighted if you would provide us with testimonials of your great experiences with us.    We will review these before placing them on our marketing literature including our Website and will only use your first name or an assumed name if you so wish.    Should you wish for your testimonial to be removed please let us know using the contact details provided below.
 
The information we hold about you will be stored inside the United States Economic Area to process your data.
 
When you connect to or from the Website with external websites please be careful to check whether the external site is one controlled by us or those used by third parties (such as our social media spaces on platforms such as Facebook, Twitter, or LinkedIn).    We cannot control the information practices of other companies and organizations that might advertise, display, link to, or offer to obtain our products or services for you.    We cannot take responsibility for, cannot control and this policy does not cover spaces on the internet not controlled by us.
 
Depending on your consent we may periodically use your contact details to send you promotional emails or texts about new products, special offers, or other information which we think you may find interesting using the contact details which you have provided.
 
Please note that if the business were to be sold or transferred or we were to purchase another business, your data will be transferred with it but only as part of the business as sold or transferred.    Your personal information may be disclosed to a prospective buyer or seller of such business.
 
We reserve the right to and may be ordered to disclose any information on the Website necessary to fully co-operate with law enforcement authorities in investigating suspected illegal activities.
 
Data Protection legislation gives you certain rights to control your data.    These are:
 
The right to be in